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Tour of 911 Call Center

posted Aug 26, 2017, 11:50 AM by Chili Fire Post 546   [ updated Aug 26, 2017, 11:50 AM ]
The Chili Fire Explorers went to the Monroe County and City of Rochester Emergency Communication Department (911 Center). Explorers learned how 911 calls come in to the telecommunicator and get routed to the appropriate fire, police and EMS dispatchers. Dispatchers discussed the education and training requirements necessary to work at the ECD, as well as how a typical shift works. Many thanks to the dispatchers and telecommunicators today that allowed us to come visit and learn about their job.